DELIVERY
Your order will be delivered within 24 to 72 hours
All Wispeed orders are dispatched from our warehouse in France and are tracked from start to finish. Depending on the weight of your product, delivery will be handled by DPD Predict (delivery by appointment, to your door) or by DSV (DB Schenker) / Kuehne + Nagel (delivery on a pallet, following a telephone appointment).
The delivery time depends on when you place your order
Order before 11.30 am
Delivery within 24 to 48 hours
Your order will be dispatched the same day. You will receive your order within one to two working days.
Order after 11.30 am
Delivery within 48 to 72 hours
Your order will be dispatched the same day. You will receive your order within one to two working days.
Delivery times are in working days, excluding weekends and public holidays, from the time of payment confirmation and subject to product availability
Which carrier for your order?
You don’t need to choose anything: the delivery method is automatically determined based on the weight and size of your product.
YOUR PRODUCT
CARRIER
DELIVERY TYPE
DELIVERY TIME
Less than 30 kg
AIRO scooters, balance bikes, spare parts, accessories
To your home, by appointment, within a 1-hour time slot
24 to 72 hours
Delivery time:
Delivery time:
30 kg and over
SUVPILOT scooters, WIMOB e-bikes, large orders
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On a pallet, by prior telephone arrangement
Delivery time:
24 to 72 hours
Delivery time:
Delivery time:
For products weighing 30 kg or more, our team selects the carrier based on the product ordered. The name of the carrier is stated in your dispatch confirmation.
Less than 30 kg: DPD Predict, delivery by appointment
With DPD Predict, you know in advance when your parcel will arrive — and you can still change anything up until the day before delivery.
1
Your order has been confirmed
You will receive the Wispeed order confirmation by email.
2
1st notification: your parcel has been collected
DPD will notify you of the delivery date via text message and email. You can change this delivery until midnight on the day before.
“Good morning, your Wispeed parcel will be delivered on 02/11. If you won’t be at home, please change your delivery details before midnight at www.dpd.fr.”
3
2nd notification: your delivery window
On the morning of the delivery, DPD will inform you of the delivery driver’s time slot.
“Good morning, your Wispeed parcel will be delivered today between 11.00 and 14.00.”
4
The courier will ring you
Before arriving, the DPD courier will contact you by phone to let you know they’re on their way.
5
Your parcel has arrived
The parcel will be handed over to you in person at the address you provided when placing your order.
Are you unavailable that day?
Using the link you received via text message or email, you can choose from six options:
- Collection from a Pickup point
- Delivery to your workplace
- Delivery to a different address
- Collection from a DPD branch
- Delivery to a neighbour
- Delivery on a different date
Can be changed before midnight on the day before the scheduled delivery date.
30 kg and over: delivery on a pallet
The heaviest items are transported on pallets by DSV (DB Schenker) or Kuehne + Nagel. The carrier will ring you to arrange a delivery time: no one will visit without your consent.
1
Your order will be dispatched from our warehouse
You will receive a dispatch confirmation by email stating the carrier and the tracking number.
2
The carrier will ring you
They will suggest a date and a time slot for delivery. Please ensure you provide a valid mobile phone number when placing your order: if we are unable to contact you, delivery will be postponed.
3
Delivery to the agreed location
The goods will be delivered to your front door on the ground floor. The carrier will not carry the goods upstairs, install them or take the packaging away. Please ensure there is a clear passage for the delivery van.
4
Check and sign
Take the time to open and check the goods in the driver’s presence before signing.
What to do upon receipt
A parcel may become damaged during transit. Your signature on the delivery note constitutes acceptance: once you have signed without reservation, it is very difficult to have any damage recognised.
- Check the packaging and the product in the presence of the delivery driver, before signing.
- If in doubt, refuse the parcel or state specific reservations on the delivery note (e.g. ‘box dented on the right-hand side… scratched parcel…’ — the phrase ‘subject to unpacking’ has no legal value whatsoever.
- Take photos of the packaging and the product before unpacking it completely.
- Confirm your reservations within 3 working days by registered letter to the carrier and notify us at the same time.
Track your order
Once the order has been dispatched, you will receive an email containing your tracking number and the carrier’s link. You can also find this number at any time in your customer account, under the ‘Order history’ section
Frequently asked questions
Do you deliver outside mainland France?
Wispeed delivers throughout mainland France.
Delivery is free for all products on the website (with the exception of spare parts). Delivery charges for spare parts are calculated at the time of payment.
The carrier is automatically selected based on the weight and dimensions of your product: DPD Predict for items weighing less than 30 kg, DSV (DB Schenker) or Kuehne + Nagel for orders of 30 kg or more. For the latter, the carrier is selected by our teams based on the product ordered, and its name is stated in your dispatch confirmation.
Can I have my order delivered to an address other than my home address?
- For parcels weighing less than 30 kg delivered by DPD Predict: once you have received the first notification, you can use the link sent to you by text message or email to choose collection from a Pickup point, at your workplace, at another address, at a DPD branch or from a neighbour (to be changed before midnight on the day before the scheduled delivery date).
- For items weighing 30 kg or more delivered on a pallet, delivery will take place at the ground floor of the address specified when placing the order.
What happens if I’m not at home?
- For DPD Predict deliveries (under 30 kg), you can use the link sent to you by text message or email to choose from six options: a Pickup point, your workplace, another address, a DPD office, a neighbour’s address, or postponement to another date — this must be confirmed by midnight on the day before delivery.
- For pallet deliveries (30 kg and over), the carrier will ring you in advance to arrange a delivery time; if you do not provide a valid mobile number or are not at home, the delivery will be postponed.
My parcel has arrived damaged; what should I do?
Check the product in the presence of the delivery driver before signing for it. If in doubt, err on the side of caution and refuse the parcel or note any specific reservations on the delivery note, and then contact our customer service team within 3 working days.
My tracking status hasn’t been updated for several days
A slight delay between two updates is normal. If there is still no change after 3 working days, please contact our customer service team.