Returns & Refunds
This section provides all the useful information regarding product returns and refund requests. You will find the applicable conditions, the steps to follow, and the processing times associated with your request.
As long as your order has not been handed over to the carrier, you may request its cancellation by contacting our customer service team as soon as possible and providing your order number. Once the parcel has been shipped, cancellation is no longer possible; however, you may exercise your right of withdrawal after receiving the product. Requests to modify an order (such as changing the delivery address or the contents of the cart) submitted after the order has been confirmed cannot be guaranteed.
Yes. You have a statutory 14-day withdrawal period from the date you receive your product, without having to provide any reason for your decision. Please notify us using the contact form on our website or by any other written declaration. You may be held liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and proper functioning.
After notifying us of your decision through our contact form, please return the product without undue delay. Place it back in its original packaging, including all accessories, the user manual, and a copy of the invoice. We recommend using a tracked shipping service and keeping proof of shipment. Return shipping costs are your responsibility. Please note that lithium-ion batteries are classified as dangerous goods and must be shipped in accordance with specific transport regulations. Before sending your product, contact our customer service team to obtain the return procedure applicable to your product.
Once the returned product has been received and inspected, your refund will be processed within 14 days. In the case of a withdrawal, the refund includes the purchase price of the product as well as the standard delivery charges initially paid. The refund will be issued using the same payment method used for the original purchase, unless you have expressly agreed to an alternative method.
In the case of a simple change of mind, exchanging a product is not a legal right: the standard procedure is to exercise your right of withdrawal, receive a refund, and then place a new order. However, if the product received is non-compliant or defective, its repair or replacement may be covered by the applicable statutory warranties. In such cases, please contact us.