My Parcel Is Damaged or I Received the Wrong Product. What Should I Do?

Inspect the parcel and the product as soon as they are delivered. If you notice any visible damage, make clear and detailed reservations with the carrier at the time of delivery, then report the issue to us promptly (ideally within 72 hours), attaching photos of both the parcel and the product, along with a copy of your invoice. Prompt reporting helps us process your claim more quickly. In all cases, your statutory warranties regarding product conformity and hidden defects remain fully applicable.