Delivery
In this section, you will find all the information related to the shipment and delivery of your orders. We answer the most frequently asked questions regarding processing times, delivery methods, parcel tracking, and any issues that may arise during the shipment of your order.
The delivery timeframe applicable to your order is displayed before you finalize your cart and is then confirmed in your order confirmation email. Delivery times start from the date your payment is validated and may vary depending on product availability and the delivery destination. Deliveries are handled by an independent carrier. In the event of a significant delay, we will notify you by email.
We deliver to mainland France, Spain, Portugal, Belgium, and Germany. Processing, shipping, and delivery costs are charged in addition to the product price. These costs are calculated and displayed in your cart before you finalize your order, based on the delivery destination and the contents of your cart. No additional charges will be applied after your order has been confirmed.
As soon as your order has been shipped, you will receive an email containing your parcel tracking information. You can also check the status of your order at any time through your customer account. Your invoice is available there as well. If you experience any difficulties accessing your account or if any information is missing, please contact our customer service team.
The carrier will inform you of the delivery arrangements and, where applicable, leave a delivery notice. Using your tracking number, you can contact the carrier directly to arrange a new delivery attempt or collection from a pickup point. When placing your order, please provide an address that is easily accessible to the carrier, along with a valid phone number so that they can reach you if necessary. If the parcel is returned to us because delivery could not be completed, please contact our customer service team to arrange a new shipment.
Inspect the parcel and the product as soon as they are delivered. If you notice any visible damage, make clear and detailed reservations with the carrier at the time of delivery, then report the issue to us promptly (ideally within 72 hours), attaching photos of both the parcel and the product, along with a copy of your invoice. Prompt reporting helps us process your claim more quickly. In all cases, your statutory warranties regarding product conformity and hidden defects remain fully applicable.