What If I'm Not Available When My Order Is Delivered?

The carrier will inform you of the delivery arrangements and, where applicable, leave a delivery notice. Using your tracking number, you can contact the carrier directly to arrange a new delivery attempt or collection from a pickup point. When placing your order, please provide an address that is easily accessible to the carrier, along with a valid phone number so that they can reach you if necessary. If the parcel is returned to us because delivery could not be completed, please contact our customer service team to arrange a new shipment.