After-Sales Service
Whether you are experiencing a technical issue, a malfunction, or need information about your warranty, this section provides answers to the most frequently asked questions regarding Wispeed's After-Sales Service.
All our products are covered by the statutory warranty of conformity, which applies for 2 years from the date of delivery, as well as by the statutory warranty against hidden defects, which may be invoked within 2 years of discovering the defect. These warranties cover defects in materials, design, or manufacturing. However, they do not cover normal wear and tear of consumable parts (such as tires, brake pads and discs, and grips), damage resulting from a fall or accident, improper use, lack of maintenance, modifications made to the product (including any removal of speed restrictions), or use for professional or rental purposes.
Contact us through the "Contact" form on our website, or by email at glisse_urbaine@logicom-europe.com. For any warranty claim or support request, please have your purchase invoice, the vehicle's serial number, and a detailed description of the issue ready, along with photos or a short video whenever possible. This information enables us to assess the problem quickly and direct you to the most appropriate solution.
A few simple checks can resolve many common issues. Is the battery sufficiently charged, and does the indicator light on the original charger turn on? Has the vehicle been stored for a long period with a discharged battery or exposed to cold temperatures? Is the tire pressure set to the recommended level for your model? Is an error code displayed on the screen? Please also note that a gradual reduction in battery range after several hundred charging cycles is a normal sign of battery aging and does not constitute a defect. If the issue persists, contact us via the "Contact" form on our website, or by email at glisse_urbaine@logicom-europe.com, providing a detailed description of the problem observed.
Contact us through the "Contact" form on our website, or by email at glisse_urbaine@logicom-europe.com, providing your product model, serial number, and a description of the issue. After reviewing your request, we can direct you to the genuine spare part compatible with your model. Repairs are not carried out by our services; we recommend contacting a specialized repair technician to perform the necessary diagnosis and repair work.
User manuals and technical documents for our product ranges can be downloaded from the "Documentation" section of our website. The serial number is located on the vehicle’s frame and is also indicated on the product packaging.