The Wispeed Store
This section brings together answers to the most frequently asked questions regarding your customer account, placing orders, payment methods, and the management of your purchases.
No. Wispeed is an online-only brand and does not operate any physical stores, showrooms, or dedicated collection points. Our entire catalog, including genuine spare parts, is available on wispeed.net. Our products are also distributed through a number of partner retailers, both in their physical stores and on their websites. In all cases, be sure to keep your proof of purchase, as the legal warranty is provided by the retailer from whom the product was purchased.
We do not operate a showroom. To help you make the right choice, each product page includes detailed technical specifications, dimensions, weight, and maximum load capacity. All user manuals are also freely available in the "Documentation" section. Some of our partner retailers display Wispeed products in-store; we recommend contacting the relevant retailer directly to check product availability. If you place an order on wispeed.net, you also benefit from a 14-day withdrawal period, allowing you to change your mind after receiving your order.
Add the desired products to your cart, review its contents, enter your contact details, choose a delivery method, and complete the checkout process. Creating a customer account is required to finalize your order, as it allows you to track your shipment, access your invoices, and simplify communications with our After-Sales Service. Your order becomes final once you have accepted the Terms and Conditions of Sale and paid the full purchase price.
Payment is made online, either in a single installment or in multiple installments, at the time the order is confirmed. Payment information is transmitted securely using encrypted protocols through our approved payment service provider. All prices displayed are in euros, including applicable taxes; processing, shipping, and delivery fees are added to the product price and are clearly indicated before you finalize your cart. The sale is only confirmed once full payment has been successfully received.
Our offers remain valid as long as they are displayed on the website and subject to product availability. When a model is unavailable, an “Out of Stock” notice will appear on its product page. Some items may be available for pre-order, in which case the estimated availability date will be displayed on the product page. This date is provided for guidance only and may change; we will notify you by email if there is a significant change to the announced delivery timeframe.